Refund Policy

At Pecca By Gram, we take pride in providing high-quality products. Your satisfaction is important to us. Please read our refund and return policy carefully before placing an order.

1. Eligibility for Refunds

Refunds are applicable within 3 days of delivery of the product.

To be eligible, the product must be unused, unopened, and in its original packaging.

A valid proof of purchase (order confirmation or invoice) is required.

2. Delivery Charges

Delivery charges are non-refundable.

If a refund is approved, the cost of return shipping will be borne by the customer.

3. Non-Returnable & Non-Refundable Items

Custom Trail Mix (Atram Strum) and other customized orders are non-returnable and non-refundable, as they are made specifically to your preferences.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days to your original payment method.

5. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or refund at no additional cost.

6. Contact Us

For refund or return requests, please reach out to our support team:
Email: peccabyourday@gmail.com