Shipping Policy
Welcome to Pecca By Gram! We’re committed to delivering your favorite dried fruits, nuts, seeds, and custom mixes fresh and promptly. Please review our shipping terms carefully:
1. Order Processing
Orders are typically processed within 1–2 business days (Monday–Saturday) after confirmation of payment.
You'll receive an order confirmation email once your purchase is successful, followed by a shipment confirmation with tracking details once your order is dispatched.
2. Shipping Locations
We primarily deliver to locations across India.
If you’re looking for international shipping, please contact our support team at peccabyourday@gmail.com for availability, rates, and custom packaging solutions.
3. Delivery Time Estimates
Metro Cities (e.g., Delhi, Mumbai, Bengaluru): 3–5 business days
Tier 2 Cities & Towns: 3–5 business days
Remote or Rural Areas: 4–7 business daysPlease note: Delivery timelines are estimates only. Actual delivery may vary due to courier logistics, postal delays, public holidays, and unforeseen circumstances.
4. Shipping Charges
Standard shipping charges are calculated at checkout based on your order total and delivery location.
We may offer free shipping on orders exceeding certain thresholds (e.g., ₹5000); applicable details will be displayed on the cart and checkout pages.
5. Order Tracking
Once dispatched, a tracking link will be shared via email or SMS.
You can monitor your order’s real-time status through the courier’s tracking portal.
6. Missed Deliveries & Address Issues
If you’re unavailable at the time of delivery, the courier company will attempt delivery again or may hold the package at the nearest local office. Please track your order or contact us to redirect the delivery.
Incorrect or incomplete address details may result in delivery delays or failed delivery. Please verify your address carefully during checkout.
In cases of failed delivery due to incorrect address, return to sender, or refusal, the customer will be responsible for any additional charges or reshipment fees.
7. Order Splits & Partial Shipments
Occasionally, due to stock availability or logistical requirements, orders may be fulfilled in multiple shipments. You will receive multiple tracking details accordingly.
Shipping charges will remain as quoted at checkout.
8. Packaging & Product Safety
We ensure your order is securely packed in durable, food-safe materials to maintain quality and freshness during transit.
Custom trail mixes (“Atram Strum”) and specialized packaging are prepared with utmost care and hygiene.
9. Issues with Delivery
If your parcel arrives damaged or tampered with, please photograph the packaging and contents and notify us within 24 hours of delivery. We'll assist promptly in arranging a replacement or further resolution.
If your order is missing items, please compare with your invoice and report discrepancies within 2 days of delivery.
10. Contact for Shipping Assistance
Need help with your order or shipping concerns? Reach out to us:
Email: peccabyourday@gmail.com
Why Choose Pecca By Gram?
Timely deliveries by trusted courier partners
Secure and quality-guaranteed packaging
Transparent shipping charges with tracking at every stage
Attentive customer support throughout delivery